PrestaStore down? Skip the form. Call us.
Calling is still the fastest way to get emergency PrestaShop support. A developer will answer, assess the issue and give you a time estimate — from 9:00 to 22:00, 7 days a week.
- 9h – 22h, 7j/7
- Developers based in France · Worldwide support
What happens after you contact us
No sales funnel: a developer reviews your request and gives you a clear, practical answer.
- 01
Assessment
We assess the urgency: whether sales are blocked, performance is degraded, or the work can be scheduled.
- 02
Free diagnostics
Technical review of your store and the likely cause, with no obligation.
- 03
Estimate
You approve the estimated time before any billable work begins.
Frequently asked questions before contacting us
Response times, business hours, access requirements and diagnosis costs — clear answers to your questions.
How quickly do you respond to urgent requests?
Within 1 hour on average during our opening hours, from 9am to 10pm, 7 days a week. Call or message us on WhatsApp and a developer will usually respond immediately.
Are you available on weekends and public holidays?
Yes. We are available from 9 am to 10 pm, 7 days a week, including weekends and public holidays, at no extra charge.
What access details do you need to get started?
We generally need FTP or SSH access, database credentials and a PrestaShop back-office account. We always create a backup before making any changes.
Is there a fee for the diagnosis?
No, the diagnosis is free and there is no obligation. Before any billable work begins, you will receive an estimate of the time required, based on a rate of €90/hour.