PrestaEmergency PrestaShop support: get your store back online today
Every minute of downtime means lost sales. Our France-based developer agency brings 15 years of PrestaShop experience and starts working on your issue as soon as you call — free diagnosis, upfront estimate, 90 €/hr.
- Same-day support, 9 am to 10 pm, 7 days a week
- A full backup before any changes are made
- Fixed-price estimate approved by you before we start
- Clear report: what happened and what was fixed
The emergencies we handle every day
If your issue looks like one of these, we’ve already fixed it dozens of times.
500 error, blank page
Fatal PHP error, exhausted memory, or a corrupted override after an update or module installation.
Orders and payments blocked
Checkout crashes, payment module failures, ghost orders, missing confirmation emails.
Back office inaccessible
Login loops, broken permissions, locked-out staff accounts, or misconfigured cookies and domains.
Broken layouts and themes
Missing CSS, module conflicts, hook errors or a site that becomes unreadable on mobile after a change.
Hacking and infected files
Malicious redirects, SEO spam, or Google Safe Browsing warnings. Full malware removal and security hardening.
Extremely slow website, timeouts
Overloaded database, looping queries, poorly configured cache, or underpowered hosting.
The true cost of store downtime
Before choosing the cheapest provider, consider how much the downtime is costing you.
The Cost of Store Downtime
Estimated revenue lost in euros for a store generating €500k annually.
Response time
Hours before a developer actually starts reviewing your case.
Request emergency support now
Calling is still the fastest option. Otherwise, describe the issue here and we’ll reply with an estimate.
Is it business-critical? Call us.
+33 6 31 55 57 57 — 9:00 to 22:00, seven days a week. A developer, not a call centre.
Every hour of downtime costs you orders
A French developer will review your store today. You receive an estimate before any work begins and only pay for the actual time spent.
PrestaShop Emergency Support FAQs
My website is showing a 500 error. Is it serious?
This is critical: no one can place an order. The cause can almost always be identified in the PHP logs within minutes. Call us—we’ll investigate immediately.
What access details do you need?
Ideally, we need FTP/SFTP or SSH access, database access and a back-office account. If you cannot provide all of these, we will start with what you have and request anything else we need along the way.
Could I lose my data?
No. We always back up your files and database before making any changes.
What if you can’t fix it?
The diagnosis is free. If there’s nothing we can do, you won’t pay a thing, and we’ll point you towards the right solution.