PrestaSite PrestaShop piraté : nettoyage, remise en ligne et sécurisation
Malicious redirects, SEO spam, Google Safe Browsing warnings or code injected into the checkout: every hour means more lost traffic and customer trust. We clean your store, get it back online and secure it for the long term.
- Immediate support, including at weekends
- Complete clean-up of files, database, and access credentials
- Submitting a reconsideration request to Google after the clean-up
- Security hardening to prevent another breach
The symptoms we check first
A systematic diagnosis, in the right order: we isolate the cause before changing a single file.
Unwanted redirects
Your visitors are redirected to a third-party website, especially from search results or on mobile devices.
Spam SEO indexé
Hundreds of spam pages indexed under your domain name.
Malicious code injected into the checkout
A skimming script is capturing card details during checkout—an absolute emergency.
Unknown files
Webshells, fichiers PHP récents dans img/ ou upload/, tâches planifiées suspectes.
Employee accounts added
Admin accounts you never created are appearing in the back office.
Hosting provider or Google alert
Site suspendu, e-mails bloqués ou avertissement Safe Browsing dans le navigateur.
What we check—and then fix
What We Check
- Core, theme and module file integrity
- Recently modified files, web shells and scheduled tasks
- Content injected into the database and unknown employee accounts
- Access logs to identify the entry point
- Versions PrestaShop, PHP et modules vulnérables
What We Fix
- File and database clean-up, including backdoor removal
- Resetting access credentials: back office, FTP, database and hosting
- Security updates and root vulnerability fix
- Requesting a Google review and checking indexing
- Sécurisation continue : sauvegardes, droits, surveillance
Get emergency support now
Calling is still the fastest option. Otherwise, describe the issue and we’ll reply with an estimate.
Is it business-critical? Call us.
+33 6 31 55 57 57 — de 9h à 22h, 7j/7. Un développeur, pas un standard.
What to read while your store is down
The most useful pages and guides when every minute counts.
Every hour of downtime costs you orders
A French developer will review your store today. You receive an estimate before any work begins and only pay for the actual time spent.
Questions fréquentes
Do I need to close my store during the cleanup?
Rarely. If we find a payment data skimming script, we temporarily disable checkout while we clean the site. This is essential to protect your customers.
Does the incident need to be reported?
Si des données personnelles ont pu être exposées, une notification à la CNIL peut être requise sous 72 heures. Nous vous fournissons les éléments techniques nécessaires.
How long does it take to remove a Google security warning?
Once the malware has been removed, the review request is usually approved within 24 to 72 hours.
How can you prevent it from happening again?
Our maintenance plan addresses the root cause, keeps PrestaShop and its modules up to date, and includes backups and monitoring.