PrestaPrestaShop back office inaccessible: regain control of your store
Login loop, missing admin page or locked-out employees: without back-office access, you can no longer process orders or manage stock. We restore access without reinstalling your store.
- Reprise d'accès le jour même, sans perte de données
- No reinstall needed: we fix your existing store
- Creating emergency admin access if needed
- Sécurisation des comptes et des droits après remise en service
The symptoms we check first
A systematic diagnosis, in the right order: we isolate the cause before changing a single file.
Login loop
The form keeps redirecting back to itself despite the correct login details.
Cookies and domain
Incorrect primary domain, incomplete HTTPS setup, or an invalid cookie: the session never starts.
Broken employee permissions
A deleted profile or tab has removed your account’s access to all menus.
Renamed admin folder
The admin directory has been renamed or moved, and the URL is no longer known.
Locked out after a hack
An attacker changed employee accounts or added a redirect.
Table employés corrompue
Password not recognised due to a changed cookie key or a corrupted database table.
What we check—and then fix
What We Check
- The actual admin folder URL and active redirects
- Database configuration for the domain, SSL, and cookies
- Employee account profiles, tabs and permissions
- Configuration file security keys
- Traces d'intrusion ou de modifications non autorisées
What We Fix
- Rétablissement d'un accès administrateur fiable et personnel
- Fixing domain, HTTPS and session cookie issues
- Employee profile and permission repair
- Removal of suspicious redirects or accounts
- Security hardening: passwords, restricted access and logging
Get emergency support now
Calling is still the fastest option. Otherwise, describe the issue and we’ll reply with an estimate.
Is it business-critical? Call us.
+33 6 31 55 57 57 — de 9h à 22h, 7j/7. Un développeur, pas un standard.
What to read while your store is down
The most useful pages and guides when every minute counts.
Every hour of downtime costs you orders
A French developer will review your store today. You receive an estimate before any work begins and only pay for the actual time spent.
Questions fréquentes
Could I lose orders when restoring access?
No. We only work on access credentials and configuration, never on your order data, and we create a backup before taking any action.
I’ve forgotten the URL of my admin folder. Can it be recovered?
Yes. With FTP or SSH access, we can identify the cause on the server within minutes.
Can you create an admin account for me?
Yes. We create a personal account for you, then revoke any temporary access used during the work.
What if the issue is caused by a hack?
We carry out a full malware cleanup, including file analysis and store hardening.