Troubleshooting procedures, module development, performance and SEO: the methods we actually use on the online stores we get back up and running every week.
A flaw scored 10 out of 10 lets an attacker take over a store from a single URL. How to check whether yours is affected, and whether it has already been visited.
Read the article
A skimmer steals card numbers for weeks without slowing the store down. The signs to look for, the diagnostic commands and the full clean-up procedure.
Read the article
A "TLS/SSL error: invalid directory" message and the whole store becomes unreachable. The cause is MariaDB 11.4, not your code. Two fixes, one immediate.
Read the article
Order confirmations that never arrive, a silent contact form: the cause is rarely the obvious one. A four-level diagnosis, and the PrestaShop 9 SMTP regression.
Read the article
A blank page or 500 error can cost you several hundred euros per hour. Here is the exact process we follow for emergency troubleshooting.
Read the articleGo straight to the page covering your issue for a diagnosis, details of what we check and immediate support.
Response within 1 hour, free diagnosis, support from 9:00 to 22:00, 7 days a week — from €90/hour.
Presta